You analyse your real-time Review 10 Sec data report to discover trends
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Review10 is the simplest and fastest customer review service available. It allows customers to tell you what can be improved and contact the manager if required. Setup takes 2 minutes.
So let us get some facts straight: in retail, 89% of companies say they’re competing mostly based on customer experience (Gartner survey); On the other hand, 70% of buying experiences are based on how the customer feels they are being treated; and It’s six to seven times more expensive to acquire a new customer than it is to retain an existing one.
Yet still most companies still do not listen to their customers.
That’s why we have created for you a simple and affordable customer review service, so that you can collect and analyse your customer feedback. Just place a QR Code on display on the counter next to the cashier, print it on the receipt or send it on each email – any scenario where there is interaction with a customer is an opportunity to collect feedback.
Then customers will scan the QR code or click on them and make a 10-second review. Super easy.
The biggest objection to giving reviews
The biggest objection customers have about giving reviews is the time it takes but with Review10 they do it in just 10 seconds. The process is super easy, customers give you a score from 1 to 10 and then point to what they like most or less about you. They also can notify the manager if they want to, meaning peace of mind to them and you.
Review10 uses the smartphone QR Code scanning capabilities so neither the business owner nor the customers need to acquire any extra piece of hardware/software.
In case your business uses the employee engagement tool TeamOutLoud, you can integrate your customer reviews as automatic posts on TeamOutLoud newsfeed. If you are not yet a customer check www.teamoutloud.com.